GX Systems provide a full support service to our clients encompassing the following:
- Technical advice help-desk
- Remote support & diagnostics
- Warranty support
- Emergency call out service
- 24 hour 7 days a week emergency support
- Start-up assistance
- Planned maintenance
- System back-up
- On-call engineer
- On-site engineer
- Facility management
- Spare parts
- Upgrades and modernisation programs
- 3rd party software upgrades
- Hardware upgrades
- Preferential labour rates and call-out priority, to contracted clients
- System appraisal and consultative services
As each client has their own specific requirements, the support service provided is tailored to their individual needs.
All contracts are based on a token system where the client purchases tokens that can then be used during the 12 month contract period.