Ongoing Support

GX Systems provide a full support service to our clients encompassing the following: 

  • Technical advice help-desk
  • Remote support & diagnostics
  • Warranty support
  • Emergency call out service
  • 24 hour 7 days a week emergency support
  • Start-up assistance
  • Planned maintenance
  • System back-up
  • On-call engineer
  • On-site engineer
  • Facility management
  • Spare parts
  • Upgrades and modernisation programs
  • 3rd party software upgrades
  • Hardware upgrades
  • Preferential labour rates and call-out priority, to contracted clients
  • System appraisal and consultative services

As each client has their own specific requirements, the support service provided is tailored to their individual needs. 

All contracts are based on a token system where the client purchases tokens that can then be used during the 12 month contract period.